trackle Support

When the sensor is inside the vagina and measuring, it works like a normal thermometer. trackle only connects during the data transmission: when you place t...

How long can I use my trackle sensor? Thanks to technical advances, we have extended the guaranteed service life of the new generation of trackle sensors t...

If you ever have trouble getting your trackle out  - relax, don't panic :) The sensor cannot get lost inside you.  Try pushing it forward so you can ge...

The length information refers to the cup PLUS the ring for gripping. The length of the cup by itself without the ring is: For size “S”: 45 mm For siz...

We are very sorry that you lost your trackle in the toilet.  As we explicitly state in the instruction manual that the trackle must be removed before go...

If your question remains unanswered here or you have a personal question, please feel free to contact us. You can reach us by e-mail at:  info@trackle....

Our trackle is a specially developed temperature sensor and was manufactured for the best possible digital implementation of the symptothermal method. T...

You may already know that our trackle is a TÜV-approved, certified medical device of class llb. Among other things, the energy transfer through a rechar...

We guarantee 30 months of use from pairing (see our warranty statement).  In principle, the trackle can be stored for 4.5 years.

Yes – you can use water-based lubricants. However, to ensure material compatibility, we can only expressly recommend lubricants that we have tested ours...