trackle Support

Data Transmission and Pairing 12

• Can I use the trackle app without the sensor?
• Does data transmission work without an internet connection?
• Why does my Android smartphone need my location?
• How do I use the trackle sensor?
• How do I pair the sensor with my mobile phone for the first time?

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Help with Errors and Problems 9

• Why is trackle not recognising the beginning of my cycle? (cycles of less than 23 days)
• Why is trackle not evaluating? Evaluation without cervical mucus entry
• Error "MissingBackpressure"
• My sensor does not blink any more!
• Problems with pairing the sensor

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Miscellaneous 21

• Can I buy and use a second-hand trackle?
• Why do I have to decide every month whether I want to get pregnant or not? Why can't I save the information somewhere and adjust it if I change my mind?
• How can I share my desired features and ideas to trackle?
• Can I continue to wear the sensor when I go to the toilet?
• Can I wear the sensor while I am having sex?

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trackle and the Symptothermal Method 64

• Why does trackle show “fertile” at the beginning of a cycle?
• How are my ovulation and period prognoses calculated?
• How do I enter my cervical mucus in the app?
• Can I enter my ovulation manually?
• What is the basal body temperature / What is its significance?

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App Usage and Data Entry 18

• How can I enter a pregnancy in the app?
• What do the colours in my trackle app mean?
• What are “interfering factors”? Why is there a red dot in the cycle curve?
• What information can I get from my cycle curve?
• When does trackle start a new cycle?

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Medical Questions 27

• How can I share my cycle with healthcare personnel for medical purposes?
• How can I use trackle after giving birth / while nursing?
• How can I use trackle after a miscarriage?
• Can I use trackle during menopause?
• Can I use trackle if I suffer from PCOS?

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Data Privacy at trackle 10

• How can I back up my data?
• How can I export my data?
• Where do I find the Privacy Policy?
• What data does trackle collect for scientific purposes – and why?
• What is the GDPR and how does it affect me and my cycle data?

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