trackle Support

It is not possible to use the trackle app on two or more smartphones simultaneously.

No, the trackle app can only be used in combination with the trackle sensor.

You need a functioning internet connection for the data transmission from sensor to mobile phone.

In order to pair the trackle sensor with the smartphone via Bluetooth, the “location services” or “location info” in Android must be activated.  This is ho...

Before going to sleep, insert the previously cleaned trackle sensor vaginally like a tampon, with clean hands. It stays there during your sleep and measures...

Take the sensor out of the box. Turn on Bluetooth and location services (only applies if you have an Android phone) and internet on your phone. Open the ...

Take the sensor out of the box. Turn on Bluetooth and location services (only applies if you have an Android phone) and internet on your phone. Open the ...

When there is no longer enough battery power for safe operation, the sensor turns itself off. The app will inform you in good time before your sensor reache...

The sensor transmits the collected data to our app via Bluetooth. Via the app, the encrypted data is then forwarded to the trackle evaluation system (backen...

Yes, that is possible: the account remains valid for the duration of the legal deadlines. So, you can log in with your known credentials and also access you...