Help with Errors and Problems
If your cycle is short (less than 23 days) AND trackle could not yet detect a temperature peak, trackle will not start a new cycle as soon as you enter a bl...
Wed, 29 Mar, 2023 at 3:28 PM
trackle evaluates according to the rules of the symptothermal method and needs information on cervical mucus and a cervical mucus peak in addition to the te...
Thu, 6 Jul, 2023 at 4:13 PM
The reason for this error is that your data is being transmitted faster than your smartphone can process it. This causes the data transmission to be interru...
Thu, 9 Feb, 2023 at 12:21 PM
Your sensor no longer flashes when you put it in its storage box or take it out, and you can't transfer any temperature data anymore? Please make su...
Fri, 10 Mar, 2023 at 2:59 PM
Please try pairing your sensor again by following these steps, in this order: Take the sensor out of the box. Activate Bluetooth, location services/GPS (...
Wed, 5 Apr, 2023 at 4:47 PM
In addition to the evaluation, trackle also shows you prognoses. These prognoses are provided from the second trackle cycle onwards. The prognoses will beco...
Thu, 9 Feb, 2023 at 1:07 PM
If the silicone casing of your trackle is defective or ruptured, please do not insert the sensor! Please send a photo of the defect and a photo of the botto...
Thu, 9 Feb, 2023 at 1:11 PM
Due to production issues, it is possible that the interior of the sensor is slightly visible through the silicone casing. But this is no cause for concern: ...
Thu, 9 Feb, 2023 at 1:14 PM
If your sensor shows an unusual blinking / flashing pattern, then please check the flashing behavior using this video (>> click here <<) and pro...
Fri, 10 Mar, 2023 at 3:10 PM